Refund Policy

1. Overview

At ICT SIR, we strive to provide high-quality educational content through our prerecorded video courses. We understand that circumstances may arise where you need to request a refund. This Refund Policy outlines the conditions under which refunds may be granted.

2. Eligibility for Refunds

Refunds may be considered under the following circumstances:

  • Technical Issues: If you experience persistent technical difficulties that prevent access to the course content despite our support efforts.
  • Course Quality: If the course content does not match the description provided and fails to meet reasonable quality standards.
  • Duplicate Purchase: If you accidentally purchase the same course multiple times.
  • Account Issues: If there are billing errors or unauthorized charges on your account.

3. Refund Timeframe

Refund requests must be submitted within 7 days of the purchase date. Requests submitted after this period will not be eligible for a refund.

4. Non-Refundable Items

The following are not eligible for refunds:

  • Courses that have been fully accessed or completed.
  • Digital downloads that have been downloaded and used.
  • Services that have been fully rendered.
  • Refunds requested after the 7-day window.

5. How to Request a Refund

To request a refund:

  1. Contact our support team at gharamishowmitro@gmail.com with your order details.
  2. Provide a clear explanation of the reason for the refund request.
  3. Include any relevant screenshots or evidence if applicable.
  4. Our team will review your request within 5-7 business days.

6. Refund Processing

Once your refund request is approved:

  • Refunds will be processed to the original payment method.
  • Processing time may vary depending on your payment provider (typically 3-10 business days).
  • You will receive an email confirmation once the refund has been processed.

7. Partial Refunds

In some cases, partial refunds may be offered:

  • If you have accessed a portion of the course, a prorated refund may be provided.
  • The amount will be calculated based on the percentage of content accessed.

8. Exceptions and Special Cases

ICT SIR reserves the right to make exceptions to this policy on a case-by-case basis. Special circumstances will be evaluated individually.

9. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website.

10. Contact Information

For refund requests or questions about this policy, please contact us at gharamishowmitro@gmail.com or 01735851850.